28 Apr 2023 06:47 PDT

Summary: Multiple Google Cloud services in the europe-west9-a zone are impacted

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. Impact is now limited to services in europe-west9-a. There is no ETA for full recovery of operations in europe-west9-a at this time. We expect to see extended outages for some services. Customers are advised to failover to other zones/regions if they are impacted.

We will provide an update by Friday, 2023-04-28 19:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access existing Cloud resources in the europe-west9-a zone.

Workaround: Customers can failover to other zones in europe-west9 or to other regions.

27 Apr 2023 18:53 PDT

Summary: Multiple Google Cloud services in the europe-west9-a zone are impacted

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. Impact is now limited to services in europe-west9-a. There is no ETA for full recovery of operations in europe-west9-a at this time. We expect to see extended outages for some services. Customers are advised to failover to other zones/regions if they are impacted.

We will provide an update by Friday, 2023-04-28 07:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access existing Cloud resources in the europe-west9-a zone.

Workaround: Customers can failover to other zones in europe-west9 or to other regions.

27 Apr 2023 11:03 PDT

Summary: Multiple Google Cloud services in the europe-west9-a zone are impacted

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. Impact is now limited to services in europe-west9-a. There is no ETA for full recovery of operations in europe-west9-a at this time. We expect to see extended outages for some services. Customers are advised to failover to other zones/regions if they are impacted.

We will provide an update by Thursday, 2023-04-27 19:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access existing Cloud resources in the europe-west9-a zone.

Workaround: Customers can failover to other zones in europe-west9 or to other regions.

27 Apr 2023 06:39 PDT

Summary: Multiple Google Cloud services in the europe-west9-a zone are impacted

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. Impact is now limited to services in europe-west9-a. There is no ETA for full recovery of operations in europe-west9-a at this time. We expected to see extended outages for some services. Customers are advised to failover to other zones/regions if they are impacted.

The following services have fully recovered in europe-west9: Google Cloud Storage (GCS) Cloud Key Management Service (KMS) Cloud Identity and Access Management (IAM).

The following services have recovered in europe-west9-b and europe-west9-c, but continue to be impacted in europe-west9-a: Google Compute Engine (GCE) Cloud Run Google Cloud Load Balancer (GCLB) DataProc Cloud SQL

We will provide an update by Thursday, 2023-04-27 11:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

27 Apr 2023 02:30 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. We expect some unavailability in the europe-west9 region. There is no current ETA for full recovery of operations in the europe-west9 region at this time. We expected to see an extended outage for some services. Customers are advised to failover to other regions if they are impacted.

The following services have fully recovered in europe-west9:
Google Cloud Storage (GCS)
Cloud Key Management Service (KMS)
Cloud Identity and Access Management (IAM)
Google Kubernetes Engine (GKE)

The following services have recovered in europe-west9-b and europe-west9-c, but continue to be impacted in europe-west9-a:
Google Compute Engine (GCE)
Cloud Run
Google Cloud Load Balancer (GCLB)
DataProc
Cloud SQL

Cloud Console: Experienced a global outage, which has been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Global Control Plane: Experienced a global outage, which has been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT to 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). A secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: The issue with Cloud Pub/Sub has been resolved for all affected users as of Wednesday, 2023-04-26 16:07 S/Pacific. For more information please see here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: The issue with Google BigQuery has been resolved for all affected users as of Wednesday, 2023-04-26 17:05 US/Pacific. For more information please see here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Thursday, 2023-04-27 07:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

27 Apr 2023 01:54 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. We expect some unavailability in the europe-west9 region. There is no current ETA for full recovery of operations in the europe-west9 region at this time. We expected to see an extended outage for some services. Customers are advised to failover to other regions if they are impacted.

The following services have fully recovered in europe-west9:
Google Cloud Storage (GCS)
Cloud Key Management Service (KMS)
Cloud Identity and Access Management (IAM)
Google Kubernetes Engine (GKE)

The following services have recovered in europe-west9-b and europe-west9-c, but continue to be impacted in europe-west9-a:
Google Compute Engine (GCE)
Cloud Run
Google Cloud Load Balancer (GCLB)
DataProc
Cloud SQL

Cloud Console: Experienced a global outage, which has been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Global Control Plane: Experienced a global outage, which has been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT to 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). A secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: For information related to ongoing Cloud Pub/Sub impact, please see the latest status here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: The issue with Google BigQuery has been resolved for all affected users as of Wednesday, 2023-04-26 17:05 US/Pacific. For more information please see here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Thursday, 2023-04-27 03:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

26 Apr 2023 22:49 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 caused a multi-cluster failure that led to a shutdown of multiple zones. We expect some unavailability in the europe-west9 region. There is no current ETA for full recovery of operations in the europe-west9 region at this time. We expected to see an extended outage for some services. Customers are advised to failover to other regions if they are impacted.

The following services have fully recovered in europe-west9:
Google Cloud Storage (GCS)
Cloud Key Management Service (KMS)
Cloud Identity and Access Management (IAM)
Google Kubernetes Engine (GKE)

The following services have recovered in europe-west9-b and europe-west9-c, but continue to be impacted in europe-west9-a:
Google Compute Engine (GCE)
Cloud Run
Google Cloud Load Balancer (GCLB)
DataProc
Cloud SQL

Cloud Console: Experienced a global outage, which has been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Global Control Plane: Experienced a global outage, which has been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT to 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). A secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: For information related to ongoing Cloud Pub/Sub impact, please see the latest status here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: The issue with Google BigQuery has been resolved for all affected users as of Wednesday, 2023-04-26 17:05 US/Pacific. For more information please see here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Thursday, 2023-04-27 03:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

26 Apr 2023 19:52 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Description: Water intrusion in a datacenter in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

Cloud Console: Experienced a global outage, which has been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Global Control Plane: Experienced a global outage, which has been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT to 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). A secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: For information related to ongoing Cloud Pub/Sub impact, please see the latest status here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: For information related to ongoing BigQuery impact, please see the latest status here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Thursday, 2023-04-27 00:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

26 Apr 2023 16:01 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

Cloud Console: Experienced a global outage, which has been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Global Control Plane: Experienced a global outage, which has been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT to 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). A secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: For information related to ongoing Cloud Pub/Sub impact, please see the latest status here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: For information related to ongoing BigQuery impact, please see the latest status here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Wednesday, 2023-04-26 20:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

26 Apr 2023 11:59 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

Cloud Console: Experienced global outages which have been mitigated. Management tasks should be operational again for operations outside the affected region (europe-west9). Primary impact was observed from 2023-04-25 23:15:30 PDT to 2023-04-26 03:38:40 PDT.

GCE Control Plane: Experienced global outages, which have been mitigated. Primary impact was observed from 2023-04-25 23:15:20 PDT and 2023-04-26 03:45:30 PDT and impacted customers utilizing Global DNS (gDNS). Secondary global impact for aggregated list operation failures for customers with resources in europe-west9 has also been mitigated. Please see migration guide for gDNS to Zonal DNS for more information: https://cloud.google.com/compute/docs/internal-dns#migrating-to-zonal

Cloud Pub/Sub: For information related to ongoing Cloud Pub/Sub impact, please see the latest status here: https://status.cloud.google.com/incidents/j6LfsjxCXhVDjmGGPhS7#2c2sBHWU84yPDJ8y1ar4

BigQuery: For information related to ongoing BigQuery impact, please see the latest status here: https://status.cloud.google.com/incidents/TbcwMSkKy8MTmeeEiqaq#scTMecZFsPpiygYrQ9sG

We will provide an update by Wednesday, 2023-04-26 16:00 US/Pacific, or upon any significant development.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions.

26 Apr 2023 07:01 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 12:00 US/Pacific, or upon any significant development.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

26 Apr 2023 06:58 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in a data center in europe-west9 has caused a multi-cluster failure and has led to a shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.
We will provide an update by Wednesday, 2023-04-26 12:00 US/Pacific, or upon any significant development.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

26 Apr 2023 05:52 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

For management tasks Cloud Console should be operational again for operations outside the affected region (europe-west9).

We will provide an update by Wednesday, 2023-04-26 07:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

26 Apr 2023 05:10 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

For management tasks Cloud Console should be operational again for operations outside the affected region (europe-west9)

We will provide an update by Wednesday, 2023-04-26 06:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

26 Apr 2023 05:07 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 06:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

26 Apr 2023 04:51 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 06:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

Customer should use gcloud commands instead of Cloud Console for management tasks

26 Apr 2023 03:39 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 05:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Workaround: Customers can failover to zones in other regions

Customer should use gcloud commands instead of Cloud Console for management tasks

26 Apr 2023 02:42 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 04:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.

Customer using Cloud Console globally are unable to open and view the Compute Engine related pages like:
Instance creation page
Disk creation page
Instance templates page
Instance Groups page

Workaround: Customers can failover to zones in other regions

Customer should use gcloud commands instead of Cloud Console for management tasks

26 Apr 2023 02:25 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 03:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region.
Customer using Cloud Console globally are unable to open and view the Compute Engine related pages like:
Instance creation page
Disk creation page
Instance templates page
Instance Groups page

Workaround: Customers can failover to zones in other regions
Customer should use gcloud commands instead of Cloud Console for management tasks

26 Apr 2023 01:50 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 03:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region

Workaround: Customers can failover to zones in other regions

26 Apr 2023 00:35 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted.

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 02:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region

Workaround: Customers can failover to zones in other regions

25 Apr 2023 23:05 PDT

Summary: Multiple Google Cloud services in the europe-west9 region are impacted

Description: Water intrusion in europe-west9-a has caused a multi-cluster failure and has led to an emergency shutdown of multiple zones. We expect general unavailability of the europe-west9 region. There is no current ETA for recovery of operations in the europe-west9 region at this time, but it is expected to be an extended outage. Customers are advised to failover to other regions if they are impacted.

We will provide an update by Wednesday, 2023-04-26 00:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9 region

Workaround: Customers can failover to zones in other regions

25 Apr 2023 22:21 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: Water intrusion in europe-west9-a led to an emergency shutdown of some hardware in that zone. There is no current ETA for recovery of operations in europe-west9-a, but it is expected to be an extended outage. Customers are advised to fail over to other zones if they are impacted.

We will provide an update by Wednesday, 2023-04-26 00:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other zones

25 Apr 2023 22:18 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: Water intrusion in europe-west9-a led to an emergency shutdown of some hardware in that zone. There is no current ETA for recovery of operations in europe-west9-a, but it is expected to be an extended outage. Customers are advised to fail over to other zones in europe-west9 if they are impacted.

We will provide an update by Wednesday, 2023-04-26 00:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other zones within europe-west9

25 Apr 2023 22:16 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: Water intrusion in europe-west9-a led to an emergency shutdown of some hardware in that zone. There is no current ETA for recovery of operations in europe-west9-a, but it is expected to be an extended outage. Customers are advised to fail over to other zones in europe-west9 if they are impacted.

We will provide an update by Wednesday, 2023-04-26 00:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other available zones

25 Apr 2023 20:51 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: Water intrusion in europe-west9-a led to an emergency shutdown of some hardware in that zone. There is no current ETA for recovery of operations in europe-west9-a, but it is expected to be an extended outage. Customers are advised to fail over to other zones in europe-west9 if they are impacted.

We will provide an update by Tuesday, 2023-04-25 22:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other zones within europe-west9

25 Apr 2023 19:56 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2023-04-25 21:00 US/Pacific with current details.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other zones within europe-west9

25 Apr 2023 19:25 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2023-04-25 20:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other zones within europe-west9

25 Apr 2023 19:00 PDT

Summary: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Description: We are investigating an issue affecting multiple Cloud services in the europe-west9-a zone

Our engineering team continues to investigate the issue.

We will provide an update by Tuesday, 2023-04-25 19:30 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Diagnosis: Customers may be unable to access Cloud resources in europe-west9-a

Workaround: Customers can fail over to other zones within europe-west9

Read More